3-Day Return Policy

In the unlikely event that any service you have ordered from us is not received in good condition, is defective, or if the service delivered is different from what you had ordered, you may return the service unused, in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 3 days from the date of delivery.

• If the customer receives a damaged/broken service, they must send us an email with a picture of the service or inform us within 24 hours.
• Services that are damaged while being used do not qualify for a refund or replacement.
• If we are unable to replace the damaged/defective service, we will refund the amount.
• Returns will not be accepted if the service is not to your liking after installation or if the order was placed by mistake, misunderstanding the functionality of the broadband service.
• All shipping and logistics charges of returning the service will be borne by the customer, and a 10% restocking fee will be charged.
• We request all customers to verify the service while installation is in progress and report any damages to our customer care immediately.

Online Payment

• The amount refunded will be the same as received from the online payment gateway partner.
• Any deductions made before we receive the payment will be borne by the customer.
• A valid physical or online receipt should be available at the time of requesting a refund.

Dual Payment

• In case of a dual payment, complete documentary evidence of the dual payment must be provided in hard copy or via email.

Recharges and Bill Payments

• Orders once placed cannot be canceled, and no refund will be issued.
• It is the customer’s responsibility to enter the correct mobile number or SV BROAD BAND login ID when recharging.
• We will not be held responsible for an incorrect mobile number or login ID entered. Please check your order information carefully before making a payment.
• If a payment was made (i.e., your credit card, debit card, or bank account was charged), but you did not receive the recharge within 24 hours, please contact our support team with details such as:
  • Operator name
  • Order number
  • Recharge amount
  • Region
  • Mobile number or SV BROAD BAND login ID
• Additional information may be requested if necessary.

Refund Processing

• If the claim is verified, the refund will be processed within 21 working days from the date the claim was first reported.
• If the payment was made but the recharge amount requested was marked invalid by the operator, the amount will be moved to your account balance or wallet, which can be used for future recharge purchases.

Note: The information related to recharge vouchers, special packs, rate cutters, plans, and other offerings on the site is only a guide and should be verified with the operator before making any purchases.

We will not be held responsible or liable for up-to-date details on the plan pricing and offerings. This applies equally to the bill payment service as well.